Order Fufillment - Most orders ship within 1-2 business days. We will contact you if a product is out of stock and give you an estimated ship date.
It is our practice to ship orders complete. If one item is out of stock or a non-stock item, we will hold your order until it arrives. If you would like us to ship a partial order, contact us at 1800-426-8860, extra freight charges may apply.
On items labeled Free Shipping, Free Shipping applies to the contiguous US (lower 48).
Returns Policy- If you wish to return or exchange an item you purchased, download and print the Return Merchandise Form located on our Return Policy page, and fill out completely.
Items must be returned within 30 days of purchase.
All special order/non-stock items will have a 20% restocking fee.
Items must be returned in new condition with manufacturer's original packaging, tags attached, and all parts included.
Shipping and handling fees are not refundable unless an error was made on our part.
Return shipping charges are customer's responsibility.
If making an exchange, you will be billed for the additional outgoing shipping charge.
Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount.
*Note: Some items are not returnable. Inflatable PFD's, cut rope, some special order items, and clearance items are not returnable unless they are damaged or defective.
Personal Information Use - We may use your personal information to process or follow up with transactions initiated on the website or through our customer service department. We may share information provided by you directly or through cookies with companies that provide support services to us such as a transaction processor, shipping companies, or our web host. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose, or to share that information with anyone other than the company and its agents.