Returns & Exchanges
If you wish to return or exchange an item you purchased*, download and print the Return Merchandise Form (located below) and fill out completely.
- Items must be returned within 30 days of purchase.
- All special order/non-stock items will have a 20% restocking fee.
- Items must be returned in new condition with manufacturer's original packaging, tags attached, and all parts included.
- Shipping and handling fees are not refundable unless an error was made on our part.
- Return shipping charges are customer's responsibility.
- Items purchased with free shipping will be refunded the price of the item minus the outgoing shipping amount.
- If making an exchange, you will be billed for the additional outgoing shipping charge. This applies to items that were purchased with free shipping.
*Note: Some items are not returnable. Inflatable PFD's, cut rope, some special order items, and clearance items are not returnable unless they are damaged or defective.
Call for instructions on Xtratuf boot replacement due to one year warranty.
Download the Merchandise Return Form